Privacy Policy


Privacy Policy



Effective Date: July 25, 2025

Issued by: WDi Nexus FZC LLC

License No.: 262952641888

Office Address: Amber Gem Tower, 26th Floor, Sheikh Khalifa Street, Ajman, United Arab Emirates





1. 

Overview



At WDi, your privacy is not only a right — it is a core commitment. This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you access or use our website, mobile services, applications, or any related services (collectively, the “Services”).

By accessing our Services, you agree to the practices described in this Policy.





2. 

Who We Are



WDi Nexus FZC LLC is a UAE-registered company specializing in global e-commerce operations. Our company is legally licensed to operate within the Ajman Free Zone under License No. 262952641888, and our physical office is located in Amber Gem Tower, 26th Floor, Sheikh Khalifa Street, Ajman, UAE.





3. 

Information We Collect



We may collect and process the following categories of personal data:



a) Information You Provide Directly:



  • Full Name, Email Address, Mobile Number
  • Shipping and Billing Address
  • Order details, payment information (excluding full card numbers)
  • Account login credentials (hashed and secured)




b) Information We Collect Automatically:



  • IP address, device type, operating system, browser type
  • Session data, cookies, location information (with your permission)
  • Usage data such as clicks, views, time on page, cart behavior




c) Information from Third Parties:



  • Payment gateways (e.g., Stripe, Checkout)
  • Delivery and logistics providers (e.g., Aramex, DHL)
  • Shopify platform data (for order processing, analytics, fraud prevention)






4. 

How We Use Your Data



We process your personal data to:


  • Fulfill product purchases and deliver orders
  • Communicate with you about your account or transactions
  • Send you updates, promotions, or newsletters (if opted in)
  • Improve and personalize your shopping experience
  • Comply with applicable legal obligations
  • Prevent fraud, ensure security and enforce our Terms of Service






5. 

Legal Grounds for Processing



Our data processing is based on:


  • Your explicit consent (e.g., newsletter subscriptions)
  • The performance of a contract (e.g., fulfilling your order)
  • Legal obligations (e.g., VAT and corporate compliance in the UAE)
  • Our legitimate business interest (e.g., fraud prevention, analytics)






6. 

Disclosure of Personal Data



We do not sell your personal information. We may share your data with:


  • Government regulators (e.g., UAE Tax Authorities, Consumer Protection)
  • Trusted service providers (e.g., Shopify, logistics partners, payment processors)
  • Legal authorities if required by law or court order
    All third-party service providers are contractually obligated to process your data securely and in compliance with applicable laws.






7. 

Cookies and Tracking Technologies



We use cookies, pixel tags, and analytics tools (such as Google Analytics) to enhance functionality, analyze trends, and deliver tailored content. You can manage cookie preferences through your browser settings or our consent manager.





8. 

Data Storage & Security



Your personal data is stored securely on Shopify servers with encryption, access control, and firewalls.

We apply:


  • SSL encryption across the site
  • Two-Factor Authentication (2FA) for admin accounts
  • Regular security audits and vulnerability testing
  • Data minimization principles to reduce risk






9. 

Data Retention



We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable UAE law. For example:


  • Order data: retained for at least 5 years for tax/audit purposes
  • User account data: retained until account deletion request
  • Marketing data: retained until user opts out






10. 

Your Rights Under UAE Law



Under the UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection (PDPL), you have the right to:


  • Request access to your data
  • Request correction or deletion of inaccurate information
  • Object to processing under certain circumstances
  • Withdraw consent (where applicable)
  • File a complaint with the UAE Data Office



To exercise your rights, email us at support@wdi.zone





11. 

Children’s Privacy



Our Services are not directed to children under the age of 18. We do not knowingly collect data from minors. If we discover that a child has submitted personal data without verifiable parental consent, we will delete it immediately.





12. 

Cross-Border Data Transfers



By using our Services, you consent to the transfer, storage, and processing of your personal data outside of your country of residence, including to the Shopify cloud infrastructure, which complies with industry-standard data protection practices.





13. 

Changes to This Policy



We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any modifications will be published on this page with the “Last Updated” date.





14. 

Contact Us



For any questions or concerns about this Privacy Policy, or to exercise your legal rights, please contact us:


📧 Customer Support: support@wdi.zone

📧 Business & Legal Inquiries: business@wdi.zone

🏢 Company Name: WDi Nexus FZC LLC

🏢 Trade License: 262952641888

🏢 Office Address: Amber Gem Tower, 26th Floor, Sheikh Khalifa Street, Ajman, United Arab Emirates

Newsletter

A short sentence describing what someone will receive by subscribing