FAQ

1. What is WDi?

WDi is an online store based in the UAE offering a curated selection of fashion, electronics, beauty, and more, delivered directly to your doorstep.

2. Do you deliver to all Emirates?

Yes, we deliver to all Emirates in the UAE.

3. How long does shipping take?

Estimated delivery time ranges from 7 to 15 days or less, depending on product availability and shipping conditions.

4. Can I cancel or change my order after placing it?

Yes, you can request a change or cancellation within 12 hours of placing your order by contacting our support team.

5. How do I track my order?

You will receive an email with a tracking number once your order is shipped. You can also check the status on our “Track Order” page.

6. What is your return policy?

We accept returns within 7 days of delivery for unused items in original condition. For full details, please refer to our Return Policy page.

7. What payment methods do you accept?

We accept credit and debit cards. More options will be available soon.

8. Are the products original and high quality?

Yes, we only offer high-quality products sourced from trusted suppliers.

9. Is it safe to shop on your website?

Yes, our website uses advanced security measures to protect your data.

10. How can I contact customer service?

You can reach us at support@wdi.zone and we’ll get back to you as soon as possible.