Help Center

Welcome to the WDi Help Center.

We’re here to assist you with all your inquiries and ensure your shopping experience is smooth and satisfying.

1. Orders and Shipping

• How do I track my order?
  You will receive a tracking number by email once your order has been shipped. You can also track your order on the “Track My Order” page.
• How long does delivery take?
  Standard delivery within the UAE takes 2 to 5 business days. International delivery may take up to 15 business days.

2. Returns and Refunds

• Can I return an item?
  Yes, returns are accepted within 7 days of delivery if the item is unused and in original condition. For more details, visit our Return Policy page.
• When will I receive my refund?
  Refunds are processed within 5 to 10 business days after the return is approved.

3. Payments

• What payment methods are accepted?
  We accept credit/debit cards and online payment gateways.

4. Account and Security

• Do I need to create an account to order?
  No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences.
• Is my personal data safe?
  Yes, we follow strict data privacy and security measures. Please refer to our Privacy Policy for full details.

5. Contact Us

Still need help?

Email us at: support@wdi.zone

Our support team is available every day to assist you.